Shipping Policy

What is the total delivery time for my order?

All orders are processed in 2-3 business days. For large parcels, processing time may extend upto 4 days. Orders are not processed during holidays or weekends.

The estimated delivery time of your order depends on the shipping method that you choose during checkout.

Here are the shipping charges and speed of delivery for domestic deliveries:

Which locations do you deliver to?

We ship all orders to anywhere world-wide, please send us an email before making an order for places outside the United States, Alaska, Hawaii and Puerto Rico. Thank you for you understanding.

How do I check the status of my order?

You will receive an email notification with your order details and estimated arrival date including a tracking number. You may also track your order status from your User Profile page on our website.

What should I do if the tracking number I receive is not working?

We ensure our delivery alerts help you stay on top of orders. If the tracking number does not work, we recommend you try tracking with order number. Alternatively, you may contact our customer service team on info@anaknits.com

What can I do if I don't receive my order?

If you don't receive your order at the estimated time, it could mean either your order is delayed or is lost. You may contact our support team to know the exact location of your order.

What should I do if I receive a damaged item?

Allof your products are handmade with great care and attention to detail. In the unlikely event that you received a damaged good, you may send our customer service team a message telling us the item was received damaged and upload a picture of the damaged item. Once your request is received, we will investigate this with courier used and return to you with a final decision. Alternately, you could contact our customer service team.

What are the shipping timelines for international delivery?

International orders will arrive in 5-14 business days from the receipt of your order. You will receive shipping estimates at the time of checkout or in the email confirming your order.

What duties and taxes apply?

Shipping costs for international orders will include international taxes, duties and value-added tax. At the time of checkout, please send us an email to info@anaknits.com so that we can give you a correct cost for your order. Thank you for your understanding.

How can I return the item?

Return an item is simple. Log into dispute management portal on our shopping site, mark the dispute as return and upload a picture of item that you wish to return. You may also choose from the various return options. Once your request is received, our delivery agent will pick up your package. For detailed information, read our returns policy.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: info@anaknits.com

• By visiting this page on our website: https://www.anaknits.com/contact